Find ME — Support

Find ME shows you a compass arrow pointing toward someone who has agreed to share their location with you, and the distance between you. It is built for the moment a map pin doesn't help — a festival, a crowded park, an unfamiliar station.

Need help, or want your account deleted?
Email find.me.arrow@gmail.com.

We aim to reply within two business days. Account deletion requests are completed within 30 days.

Common questions

How do I connect with someone?
One person taps to start a session and gets a six-digit code. The other enters that code and taps join. The first person accepts the request, and both then see an arrow pointing at the other.
Does the other person need the same kind of phone?
No. As long as they have Find ME, you can connect.
Does it keep working when my screen is locked?
Yes — that's the point. Sharing continues while the app is in the background so the other person's arrow doesn't freeze the moment you pocket your phone. Sharing is always visible while it's running: a notification on Android, the blue location indicator on iOS.
My friend's arrow has stopped moving.
Usually their phone has stopped sending updates. Ask them to open Find ME again, which restarts sharing straight away. If it keeps happening, the most common cause is the phone's battery saver putting the app to sleep — see below.
Sharing stops after a while in the background on my Android phone.
Some manufacturers — Samsung, Xiaomi, OnePlus and others — put apps to sleep aggressively to save battery, which can stop background sharing even when the app is working correctly. To prevent it, open your phone's Settings → Apps → Find ME → Battery and choose Unrestricted (the wording varies by manufacturer). On Samsung, also check Settings → Battery → Background usage limits and make sure Find ME isn't listed under sleeping or deep sleeping apps.
Can someone track me without me knowing?
No. Sharing only happens in a session you started or agreed to join, it is visibly indicated the whole time it runs, and it stops the moment the session ends. There is no hidden or passive mode.
How do I stop sharing?
End the session, or leave it. Sharing stops immediately and your last recorded position is deleted.
What does Premium include?
Groups of up to six people, up to three separate sessions at once, and saved contacts you can invite with one tap. It is a single payment, not a subscription.
I paid for Premium but it isn't showing.
Open the upgrade screen and tap Restore purchase. Make sure you're signed in to the same app account you bought with, and to the same App Store or Google Play account. If a battery saver is restricting the app it can stop the store being reachable — see the battery note above.
How do I delete my account?
Email find.me.arrow@gmail.com from the address on the account. Everything — profile, sessions and location records — is deleted within 30 days.